Vacancy:- Customer Service Representative

Are you a dynamic and empathetic individual passionate about helping others and providing excellent service? If so, we have the perfect opportunity for you! We are Shapperly, dedicated to providing high-quality home maintenance solutions and making home repairs accessible and affordable for everyone.

We are seeking talented individuals to join our Customer Service Representatives (CSR) team in Lagos State.

About Us

At Shapperly, we are committed to creating healthier and happier communities through exceptional home maintenance services. Our goal is to ensure that everyone has access to reliable and affordable home repairs, enhancing the quality of life for all our clients.

Key Responsibilities:

1. Customer Support: Provide exceptional customer service by responding to inquiries, resolving issues, and offering solutions in a timely and professional manner.

2. Client Relationship Management: Build and maintain strong relationships with clients through excellent communication and interpersonal skills.

3. Service Coordination: Ensure all service requests are fulfilled efficiently, including scheduling repairs and following up on service completion.

4. Administrative Tasks: Perform administrative duties such as maintaining client records, handling service renewals, and processing documentation.

5. Feedback Collection: Gather and report customer feedback to help improve our services and client satisfaction.

6. Team Collaboration: Work closely with other departments to ensure a seamless customer experience.

7. Product Knowledge: Provide accurate information about our products and services to clients.

Requirements:

• OND or SSCE in a related field.
• One year of related work experience in customer service.
• Proven experience in a customer-facing role, preferably in the maintenance or service industry.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong interpersonal skills and the ability to build rapport with clients.
• Self-motivated with a client-focused approach.
• Knowledge of home maintenance products and industry trends is an advantage.

What We Offer:

1. Attractive salary with performance-based incentives.
2. Training and professional development opportunities.
3. A supportive and collaborative work environment.
4. Opportunities for career advancement within the company.
5. Attractive bonuses based on performance.

Join us at Shapperly and be part of a team on a mission to improve lives through reliable home maintenance solutions.

To apply, send your CV to info@shapperly.com

Apply today!